{"id":9488,"date":"2026-11-08T10:46:35","date_gmt":"2026-11-08T08:46:35","guid":{"rendered":"https:\/\/drmarinov.com\/?page_id=9488"},"modified":"2026-11-08T11:28:20","modified_gmt":"2026-11-08T09:28:20","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/drmarinov.com\/en\/refund_returns\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9488\" class=\"elementor elementor-9488\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-525f7667 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"525f7667\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63fea2c5\" data-id=\"63fea2c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77d415d1 elementor-widget elementor-widget-text-editor\" data-id=\"77d415d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\">Right of withdrawal (14 days)<\/h2>\n\n<p class=\"wp-block-paragraph\">As a consumer, you have the right to cancel your order within 14 days without giving any reason. The period starts from the day on which you or a person designated by you (other than the courier) receives the manual.<\/p>\n\n<p class=\"wp-block-paragraph\">To exercise your right of withdrawal, you do not need to have an account on the site. It is sufficient to send us an unequivocal statement that you are withdrawing from the contract by email. <a href=\"mailto:dr.marinov.md@gmail.com\">dr.marinov.md@gmail.com<\/a>. In the statement, indicate the order number, your name and the email you ordered with. You can also use <a href=\"https:\/\/drmarinov.com\/en\/withdrawal\/\">the cancellation form on our website<\/a>.<\/p>\n\n<p class=\"wp-block-paragraph\">The deadline is considered met if you submit your statement before the 14-day deadline expires.<\/p>\n\n<h2 class=\"wp-block-heading\">Return of the manual<\/h2>\n\n<p class=\"wp-block-paragraph\">After you notify us of the refusal, you must return the manual within 14 days. The return address is: Varna, Vladislav Varnenchik Blvd. 112-B, floor 12, ap. 107.<\/p>\n\n<p class=\"wp-block-paragraph\">The cost of returning the manual is at your expense. We recommend using a trackable shipping method and keeping the receipt as we cannot guarantee delivery.<\/p>\n\n<p class=\"wp-block-paragraph\">Please return the manual in a condition that is suitable for resale. You are responsible for the diminished value of the manual if you have handled it in a manner that goes beyond what is necessary to establish its nature and contents, such as folding, creasing, scratching, underlining, soiling, damage or missing pages. The amount of the deduction corresponds to the actual diminished value of the manual. If the manual is no longer suitable for resale, the deduction may reach its full price. In this case, we will inform you in writing of the reasons and enclose photographs of its condition.<\/p>\n\n<h2 class=\"wp-block-heading\">Refund<\/h2>\n\n<p class=\"wp-block-paragraph\">We will refund all amounts paid by you, including the cost of delivery for the original order (by the least expensive standard delivery method), no later than 14 days from the date of receipt of your notification of withdrawal. We may withhold payment until we have received the manual or until you have provided evidence that you have sent it back, whichever is the earlier.<\/p>\n\n<p class=\"wp-block-paragraph\">Since the payment is cash on delivery, we will refund the amount to a bank account. Please indicate the IBAN and name of the holder in your cancellation notice. If you have only received part of the amount, the deduction for reduced value (if any) will be communicated to you in writing, along with the reasons and photos of the condition.<\/p>\n\n<h3 class=\"wp-block-heading\">Haven't received the amount?<\/h3>\n\n<p class=\"wp-block-paragraph\">First check your bank account. If you have not received the amount within 14 days of the cancellation notification, write to us at <a href=\"mailto:dr.marinov.md@gmail.com\">dr.marinov.md@gmail.com<\/a> with the order number.<\/p>\n\n<h2 class=\"wp-block-heading\">Defective or damaged manual<\/h2>\n\n<p class=\"wp-block-paragraph\">If you receive a manual that is defective or damaged in transit, please contact us at <a href=\"mailto:dr.marinov.md@gmail.com\">dr.marinov.md@gmail.com<\/a>. We will replace it with a new one or refund the amount, including the costs of return. Your rights in the event of non-conformity of the goods with the law, including the statutory warranty, are not limited by these conditions.<\/p>\n\n<h2 class=\"wp-block-heading\">Do you need help?<\/h2>\n\n<p class=\"wp-block-paragraph\">For questions about cancellation and return, write to <a href=\"mailto:dr.marinov.md@gmail.com\">dr.marinov.md@gmail.com<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u041f\u0440\u0430\u0432\u043e \u043d\u0430 \u043e\u0442\u043a\u0430\u0437 (14 \u0434\u043d\u0438) \u041a\u0430\u0442\u043e \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b \u0438\u043c\u0430\u0442\u0435 \u043f\u0440\u0430\u0432\u043e \u0434\u0430 \u0441\u0435 \u043e\u0442\u043a\u0430\u0436\u0435\u0442\u0435 \u043e\u0442 \u043f\u043e\u0440\u044a\u0447\u043a\u0430\u0442\u0430 \u0441\u0438 \u0432 \u0441\u0440\u043e\u043a \u043e\u0442 14 \u0434\u043d\u0438, \u0431\u0435\u0437 \u0434\u0430 \u043f\u043e\u0441\u043e\u0447\u0432\u0430\u0442\u0435 \u043f\u0440\u0438\u0447\u0438\u043d\u0430. \u0421\u0440\u043e\u043a\u044a\u0442 \u0437\u0430\u043f\u043e\u0447\u0432\u0430 \u0434\u0430 \u0442\u0435\u0447\u0435 \u043e\u0442 \u0434\u0435\u043d\u044f, \u0432 \u043a\u043e\u0439\u0442\u043e \u0432\u0438\u0435 \u0438\u043b\u0438 \u043f\u043e\u0441\u043e\u0447\u0435\u043d\u043e \u043e\u0442 \u0432\u0430\u0441 \u043b\u0438\u0446\u0435 (\u0440\u0430\u0437\u043b\u0438\u0447\u043d\u043e \u043e\u0442 \u043a\u0443\u0440\u0438\u0435\u0440\u0430) \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u0435 \u0440\u044a\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e\u0442\u043e. \u0417\u0430 \u0434\u0430 \u0443\u043f\u0440\u0430\u0436\u043d\u0438\u0442\u0435 \u043f\u0440\u0430\u0432\u043e\u0442\u043e \u0441\u0438 \u043d\u0430 \u043e\u0442\u043a\u0430\u0437, \u043d\u0435 \u0435 \u043d\u0443\u0436\u043d\u043e \u0434\u0430 \u0438\u043c\u0430\u0442\u0435 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-9488","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0412\u0440\u044a\u0449\u0430\u043d\u0435 \u0438 \u0432\u044a\u0437\u0441\u0442\u0430\u043d\u043e\u0432\u044f\u0432\u0430\u043d\u0435 - \u0414-\u0440 \u041c\u0430\u0440\u0438\u043d\u043e\u0432 - \u0434\u0438\u0435\u0442\u043e\u043b\u043e\u0433<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/drmarinov.com\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0412\u0440\u044a\u0449\u0430\u043d\u0435 \u0438 \u0432\u044a\u0437\u0441\u0442\u0430\u043d\u043e\u0432\u044f\u0432\u0430\u043d\u0435 - \u0414-\u0440 \u041c\u0430\u0440\u0438\u043d\u043e\u0432 - \u0434\u0438\u0435\u0442\u043e\u043b\u043e\u0433\" \/>\n<meta property=\"og:description\" content=\"\u041f\u0440\u0430\u0432\u043e \u043d\u0430 \u043e\u0442\u043a\u0430\u0437 (14 \u0434\u043d\u0438) \u041a\u0430\u0442\u043e \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b \u0438\u043c\u0430\u0442\u0435 \u043f\u0440\u0430\u0432\u043e \u0434\u0430 \u0441\u0435 \u043e\u0442\u043a\u0430\u0436\u0435\u0442\u0435 \u043e\u0442 \u043f\u043e\u0440\u044a\u0447\u043a\u0430\u0442\u0430 \u0441\u0438 \u0432 \u0441\u0440\u043e\u043a \u043e\u0442 14 \u0434\u043d\u0438, \u0431\u0435\u0437 \u0434\u0430 \u043f\u043e\u0441\u043e\u0447\u0432\u0430\u0442\u0435 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